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Touch

Contact TheOneWP for plugin support, billing and license questions, feature requests or general inquiries. Choose the channel that works best for you, and our team will reply as quickly as possible.

Contact TheOneWP Support

Fill in the form below and select the most relevant subject for your request. Our support team will review your message and get back to you as quickly as possible.

Email Support

For any question, drop us a line at support@theonewp.com
Usually replies within 24 hours

Guides

Browse the video guides library to find answers to common setup and configuration questions.
Visit Guides →

GitHub Issues

Found a bug or want to request a feature? Open an issue on our public repository.
Open GitHub →

How TheOneWP Support Can Help

Contact TheOneWP whenever you need assistance with the plugin, your account, a license or one of the available modules. Our support team can help you understand how a feature works, investigate unexpected behavior and guide you through common configuration questions.

Before sending your message, choose the subject that best matches your request. Use Support & Plugin Issues for technical problems, Billing & Licenses for payment or activation questions, and Feature Requests when you want to suggest an improvement or a new module.

Plugin and Technical Support

For technical requests, include your WordPress version, PHP version, TheOneWP version and a short description of the steps that caused the issue. Screenshots, error messages and details about your active theme or page builder can also help us investigate the problem more efficiently.

Billing and License Assistance

We can assist with license activation, renewals, invoices, plan upgrades and questions about Personal, Agency or Unlimited licenses. Please do not include passwords, payment card details or other sensitive information in the contact form.

Guides, Bugs and Feature Requests

Many installation and configuration questions are already covered in our guides. For reproducible bugs or public feature discussions, you can also use the official TheOneWP GitHub repository. General questions, private account matters and billing requests should instead be submitted through this contact page.

TheOneWP support usually replies within 24 hours. Response times may vary during weekends, holidays or periods with a high number of requests, because apparently even support teams remain tragically bound by linear time.

30-Day Money-Back Guarantee

Not happy? Get a full refund within 30 days, no questions asked. We want you to love TheOneWP — and we're confident you will.